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Policies & Regulations > Privacy Policy
Privacy Policy


  1. PRIVACY POLICY OF Vietnam Panorama Travel

Vietnam Panorama Travel respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our visitor. This privacy statement discloses the privacy practices for this site:

We will never give any information about you to others

Our site uses forms in which you give us contact information (like your name, address, and email address) so you can book travel services, request information and support. We use your customer information only when it will be important for us to contact you regarding our web site, new services, and special offers we think you'll find valuable.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
Changing your communication preferences

As a customer of, you may alter your customer information or opt-out of receiving communications from us at any time.

- You may send an email to

Sending Emails

We use emails to communicate with you, to send information that you have requested. We also provide email links, as on our contact us page, to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will never be shared with third parties.

Only If We Have To

As stated previously in this policy, we will never give out your information. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site.

Changes In Our Practices

If we change our information handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 3 days prior to their implementation.

From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and country of residence), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Please kindly read these Policy carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement with Vietnam Panorama Travel. By entering the site you accept these terms and conditions.The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

  1. RATE

Tour prices are quoted in US dollar


By ONEPAY secure

– The Deposit is made about 30-50% in the total of your trip(100% with Early Birds Bookings).

– With luxury cruises & some deluxe cruises, the Final payment is needed to be paid before 5 – 7 days of check in.

 – All balance will be paid at hotel by cash or credit card (Not Paypal), the bank will surcharge 3% of total if you pay by credit card. The exchange rates is due to the current exchange rate of our bank in Vietnam.

CANCELATION – Cancellation will be charged as follow:

+ More than 15 days prior check in date. No charge.

+ 7 days to 14 days before check in date: 50% on total value of the trip charged

+ Within 1-6 days before check in date: 100% on total charged

+ No-Show: 100% on total charge.



For your convenience, the balance will be paid before your trip from 1 - 7 days by a secured link and you can pay the balance easily & safely by your credit card. Otherwise, if you would like to pay in cash, you can pay in person when we meet you at our Office in Hanoi (This must depend on a cruise type you booked).


VIETNAM PANORAMA TRAVEL cannot take the responsibility for any deviations from the contract terms due to the results of natural or social forces which include floods, earthquakes, typhoons, fires, war and government decrees of prohibition beyond the control of human beings.



VIETNAM PANORAMA TRAVEL is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.


Your booking will be confirmed as soon as we get the deposit from you, we will send you the confirmation via email. It is so easy !

More questions, please email us :


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